Frequently asked questions
Quick answers before you compare plans.
- Can I sign up without a call?
- Yes. Every plan and add-on (24/7 customer service, 24/7 phone answering) can be purchased online. Enterprise plans start with a conversation.
- Is support available 24/7?
- Our AI assistant on the site answers anytime. To reach a person: serviceclient@blackwayconnect.com.
- Where are you located?
- 313 Cuvillier Ouest, Suite 302, Longueuil, QC J4L 0B2, Canada. See the map in the footer and on the Contact page.
- Where do my leads and payments go?
- Website leads and online payments land in the same customer record.
- Do you support English and French?
- Yes. The website, follow-ups and payments all work in English and French.
- Which plan is right for me?
- Conversion System to capture and follow up on every lead. Revenue System to turn leads into payments. AI Scale to have AI answer your calls and find new customers.
- Billing question?
- Email serviceclient@blackwayconnect.com: billing and general support, one address.